This fireside chat recap is from FreightWaves’ 3PL Summit on Wednesday.
FIRESIDE CHAT TOPIC: How automation is revolutionizing appointment scheduling
DETAILS: Qued President Tom Curee sits down with FreightWaves’ Thomas Wasson at FreightWaves’ 3PL Summit on Wednesday to discuss his cloud-based company’s new software offering, which streamlines and automates the load appointment scheduling process among shippers, 3PLs and carriers.
KEY QUOTES FROM CUREE: “We built our process out to give users visibility to the process. Automation doesn’t have to be a black box that they don’t know what’s happening, right? So we kind of open up that black box, and we build a lot of trust with them [customers].”
“So there’s a lot of different ways to build those connections. Again, APIs yes, they’re preferred. It’s a little bit easier for us to be able to navigate. But there’s a whole lot of other technologies that exist out there that sometimes you just got to be able to work with what is available to you and then build out from there.”
“Part of what we’re opening up to the community is being able to say, you may have a three-hour dwell time, but it’s because you’re taking a bad appointment and you just don’t have enough [information] to be able to actually see what happened these other times. There’s a lot of decisioning that can be done and education that can be done through the use of this data, but that’s something that we are actively engaging with our customers to do to give them better logic for that decision-making process.”
“This is an antiquated process that has been untouched for decades. And so when you really start to lean in and have conversations about the importance of appointments, it really changes the entire way that they begin talking about it.”
Brokerage Compliance Symposium
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
F3 Awards Dinner
The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
F3: Future of Freight Festival
Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowThe night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register NowIndustry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals.
The Signal at Chattanooga Choo Choo • Chattanooga, TN Register Now