CarrierDirect: Effective trucking technology is more than a checklist item (with video)

“To look at (technology) as a checklist item is to say, ‘We’re going to go out and buy 100 trucks and run them for 30 million miles,’” Rentschler said. “It becomes something that you set once and never reevaluate.”

A solid technology strategy that impacts the business as a whole requires ongoing evaluation of both core and secondary technology bets, he said.

Rentschler worked for three years in technology strategy at business consultancy Accenture before becoming managing director at CarrierDirect in 2015. He became CEO the next year.

He offered a four-fold approach to technology implementation: 

• Buy what’s needed and avoid “being sold a shiny object.”
• Be intentional about configuring and implementing the technology, whether doing it in house or contracting an installation specialist.
• Maintain the technology by following upgrade schedules and providing resources for support.  
• Effectively train people on the new product.

“That’s not a one-hour demo,” he said. “We run interactive one- to five-day training programs. It’s expensive. It takes a lot of time.”

He pointed to positive and negative reactions to Salesforce (NYSE: CRM) customer relationship management software. Haters typically spent little time making the most of the product. 

“Salesforce is designed to be configurable to match any sales process,” Rentschler said. “But out of the box, it just matches the default Salesforce-recommended process.”

Pay schemes

Rentschler was asked where trucking trails in technology. He did not hesitate in responding.

“No one has done anything around compensation,” Rentschler said. “What we’ve seen is that it is still a very manual process at companies of all sizes.”

He told of a carrier with $60 million in revenue that acquired a company with 30 trucks. Parent company drivers were paid per mile. Drivers at the acquired company were paid a percentage of revenue. The parent company solution was a complex Excel spreadsheet.

“There seems to be a lot that can be done,” Rentschler said.